Every bundle is packed by hand in a recycled kraft box and sealed with paper tape. No plastic wrap, no bubble wrap, no polystyrene.

Processing time

Orders placed before 14:00 UK time on a working day are usually dispatched the same day. Otherwise they go out the next working day. We don't dispatch on weekends or UK bank holidays.

During the back-to-school peak (mid-July to early September) processing can take up to 3 working days. If it's going to be longer than that, we'll email you before we take the order any further.

Delivery times and costs

Destination	Service	Time	Cost
UK	Standard tracked	2–4 working days	£3.95 (free over £25)
UK	Express tracked	1–2 working days	£6.95
Ireland & EU	Tracked	5–9 working days	£9.95
Rest of world	Tracked	7–15 working days	Calculated at checkout

Delivery times are estimates from the day of dispatch, not the day you order, and they don't include the processing time above.

Tracking your order

You'll get two emails: one confirming the order, and one with a tracking number when the parcel leaves us. If the second email hasn't arrived within 3 working days, check your spam folder first, then email us.

School and bulk deliveries

Orders of 20 bundles or more are shipped on a pallet or in class-sorted boxes and booked in with you for a specific delivery day. We'll agree the date with you before dispatch so someone is there to sign for it.

Wrong or incomplete address

We ship to the address exactly as entered at checkout. If it's wrong, email us within 2 hours of ordering and we'll try to catch it. Once a parcel has been dispatched to an incorrect address we can't recover it, and a replacement will need to be paid for.

Lost or damaged parcels

If tracking shows no movement for 7 working days (UK) or 21 working days (international), contact us and we'll open a claim with the courier and send a replacement bundle.

If a bundle arrives damaged, send us a photo of the box and contents within 48 hours of delivery and we'll replace the damaged items free of charge.

Customs, duties and taxes

Orders outside the UK may attract import duty or local sales tax on arrival. These charges are set by the destination country and are the customer's responsibility. We can't calculate or refund them, and we won't mark parcels as gifts or under-declare their value.