If a bundle isn't right, send it back. You have 30 days from the day it's delivered to request a return — longer than the 14 days UK law requires, because school terms don't always start when parcels arrive.

What we can accept back

• Bundles returned complete — all items, in the original kraft box
• Items unused and in resaleable condition
• Any bundle that arrived damaged, faulty or with items missing

What we can't accept back

• Part-returns of a bundle. We sell complete kits, so we can only take complete kits back. A bundle missing its sharpener can't be resold.
• Used or sharpened pencils, written-in notebooks, or opened crayon packs — unless they're faulty
• Personalised or name-labelled school orders, unless faulty
• Anything returned more than 30 days after delivery

How to start a return

1. Email mustafabusiness2001@hotmail.com with your order number and which bundle you're returning.
2. We'll reply within 1 working day with a return address and a reference number.
3. Pack the bundle back into its box and write the reference number on the outside.
4. Send it back and keep your proof of postage.

Please don't send anything back before you've had the return reference from us — unannounced parcels are hard to match to an order and slow your refund down.

Who pays the return postage

Situation	Return postage
Faulty, damaged or wrong item sent	We pay — we'll email you a prepaid label
Changed your mind	You pay
Ordered the wrong age range	You pay, or swap free of charge (see exchanges)

Refunds

Once your return arrives and we've checked it, we'll refund within 5 working days to the original payment method. Your bank may take a further 3–5 days to show it.

Refunds cover the price you paid for the bundle. Original delivery charges are refunded only if the item was faulty, damaged, or not what you ordered.

Exchanges

Ordered the Starter Desk Bundle and needed the Back-to-School one? Email us and we'll swap it. If the new bundle costs more, we'll send a payment link for the difference. If it costs less, we'll refund the difference. We cover the postage on the outgoing replacement.

Faulty items

If something breaks in normal use within 6 months, email us a photo. We'll send a replacement item — you don't need to return the faulty one. This doesn't affect your statutory rights under the Consumer Rights Act 2015.

Cancelling before dispatch

Email us within 2 hours of ordering and we'll cancel and refund in full. After dispatch, treat it as a return.